Pearl Harbor was great.
Our driver missed our pick up, though, and communication was very poor. Our ride was supposed to be there between 10-10:30, and we were told to be ready for pick up at 10. We were getting g picked up at the airport. 10:45 rolled around, and no one was there. We reached out by phone, was told it would be another 10 minutes. At 11, still no pick up. We reached out by phone, text and the app without being able to reach anyone. We finally got ahold of someone, and they said it would be a different vehicle. The ride was nothing like described, no information about anything. Roland was who picked us up, and he seemed very flustered with the whole situation. We had to rush right into our 11:45 ride to the Arizona. We only had a short amount of time then afterwards to go through the museums, which was frustrating. Our ride back to the airport, we had to remind the driver to take us there. He missed the exit on the highway, and we had to make a detour. I know things happen, but it was a poor experience as far as what was expected.
Response from Host
Mar 2025
Dear Heather,
Aloha
Thank you for giving us the opportunity to serve you.
We apologize for the delay with the pickup. That day was a very hectic day with a lot of things going on. There was road work that consistently slowed down traffic. In addition, there was an accident that caused traffic to back up delaying the driver. Once it was apparent that the original driver was severely delayed, we sent a different driver. Honolulu is known for having some of the worst traffic in the United States. Just one accident can cause delays and unfortunitally traffic is beyond our control.
Once again, thank you for giving us the opportunity to serve you.