STAY AWAY!! SCAM!!
We should have listened to the reviews before we went to this place. There are plenty of other cases like this one. This is pattern that shows a company with poor management and business ethics.
This is pretty much a scam disguised as a business.
Here's my horrible experience.
1- Reserved a two seat Prowler XP for 2 hrs rental 4 days in advance.
2- Arrived at the location 75 min before my start time.
3- Reviewed all the safety videos for my chosen vehicle ahead of time.
4- After a bit of chaotic check-in, we were directed to go the beach to wait for a shuttle.
5- Arrived at the drop-off location 10 minutes before our start time.
6- 25 minutes later (now 15 min into our reserved time) we were informed our vehicle was not available and we were offered a "better and more comfortable" UTV Wolverine (not our preferred choice and same price as our original pick).
7- We were told we were "lucky" as we would not need to get the $1,500 deposit hold for that "better" vehicle.
8- We were rushed into the vehicle and told to go. No time for inspections or anything.
9- The map and instructions are very difficult to follow and when we tried to ask questions, we were dismissed by the staff. They seems to be always in such a hurry.
10- We started our ride trying to follow the instructions and ended up in an area filled with vehicles but very dangerous for novices.
11- We promptly got stuck in a sand hole 3 minutes after we departed.
12- We called for help and were instructed to give our coordinates via a website. We were just told to wait with no ETA.
13- 20 min later nobody had showed up, so we called again. We were told to wait some more as we were 3rd in line.
14- Finally someone from the staff showed up on an ATV and informed us that we were in a "dangerous area but it was very easy to get sucked in to turn in" due to the heavy activity in the area. Nobody had informed us about this.
15- After several attempts to get the vehicle unstuck, the staff radioed someone to bring a new vehicle.
16- More time had passed and another staff showed up in a beat up buggy used by the team (unlikely used for rentals) to look at the stuck UTV. He looked at the situation and asked for a truck to tow the stuck vehicle.
17- After more than 45 min into our rental, we were told to take the staff vehicle and go (likely not the replacement vehicle we were told). The buggy was rusted, pedals too far and very poor suspension.
18- After we found ourselves in right area, it was impossible to enjoy the ride as the poor suspension meant the ride was extremely rough. After 15 min we decided to head back to the drop-off area.
19- When we arrived, the chaos continued, as there was nobody to greet us or look at the vehicle.
20- As we were walking back to the very hot and uncomfortable shuttle, someone called us to see what contract name the vehicle was under.
21- After locating ours, we asked if everything was fine regarding the vehicles and the staff said everything was in order.
22- I then got a notification from my CC that a $1,500 pending charge was added to my account. I promptly went back and inquired about it. The staff told me it was just the deposit for the Wolverine (even though I was not supposed to be charged that because of the last minute vehicle change) and the hold will be cleared at midnight.
23- So now I had a hold for $100 for a vehicle I didn't get and $1,500 for one I didn't want.
24- I went back to the checkin area and inquired again and they told me not to worry.
25- The next day the hold became a $1,500 charge for a 3 min ride (in addition to the $336 rental). When I called to inquire they claimed it was for "damages" to the Wolverine. No explanation, no proof of damage, no logic for such charge for an off-road vehicle that got stuck in the sand.
26- When we inquired about it, they said to contact the "corporate office" which doesn't have any contact information apart from an email (
[email protected]). Needless to say, no reply from that email address.
27- At the end, we paid for a horrible experience. We expected two hours of fun but got 1:30 min of hell with actual 33 min of painful ride. Plus, we are being charged $1,500 for some undisclosed/unproven damages.
In summary:
- Horrible experience
- Disorganized and chaotic
- Damages scam
TLDR: This place is a scam. They rush you (even though they demand you arrive with plenty of time), they force you into unwanted situations and then want to charge you $1,500 for damages with not proof.
STAY AWAY!!!!!!