Dear Lori_J,
Thanks for your review.
We are really sorry to know you were not able to take our tour due to being sick.
We hope you feel much better now. In our voucher, you have our customer service support team's contact details.
Our team is always happy to assist our guests and in your case, we could reschedule your tour for another date.
Our company aims to provide the best experience possible to our guests and we do offer options even when the tour is missed.
If you have any additional comments you would like to address with me, please feel free to contact me at
[email protected] at any time.
Kind regards,
Jhonas.