If you're visiting the Empire State Building (or any other major landmark) on a holiday / peak time - here are a couple of things to consider. 1) Check the wait times BEFORE you buy tickets, as you may be stuck in an impossible line, waiting for hours, with little chance of a ticket refund. 2) Check the refund policy before you buy the tickets (see above!), 3) Note that the Empire State Building entrance line and ticket line are the SAME, until the very last moment when you pass the ticket kiosks.
Therefore - you truly do NOT skip the ticket line, as everyone is in the same line, and the ticket purchase process is more or less instant, no matter if you buy them - ahead of time (online), or at the self-service kiosk (once you're finally inside the building). We purchased our tickets through Musement.com, and admit that it was a peak (Christmas / New Years) week to visit.
The purchase itself was easy, though when we arrived there and realized how long the wait was (more than 2 hours) - we could not reach anyone on the customer service phone line, and likely would not have received a refund anyway. Live and learn!
Response from Host
Jun 2019
Hi danbolognani,
We are always looking for ways to improve the Empire State Building experience, so we greatly appreciate your feedback. To avoid peak-hour lines and crowds, we recommend arriving during our off-peak hours: between 8-10 am or after 11 pm. Additionally, purchasing tickets online ahead of time allows you to skip the ticketing line in the building, whereas our Express Pass permits you to skip all lines inside the building. Thank you for visiting.
- Empire State Building