My wife and I loved this excursion! Tom the driver picked us up at the exact time he was supposed to, and was friendly and knowledgable the whole way. We scooped up a few others and ended up with 10 folks in the van. Tom took care of the tickets and our obtaining our bottled waters when we arrived, and he provided clear instructions on what to expect, where to go, etc. Our VIP experience took us to a separate line where we waited less than 5 minutes for our picture and to board the Stump Jumper with Captain Al. I hear all the drivers are great, but I think we got lucky with Al. He was fun, and clearly loved his job. We saw several gators, birds, iguanas, and had a great 60 minute tour. The gator show after was, just eh. It is cool to see some big ones up close, and get additional info, but the boat ride is clearly the best part of this event. We felt a bit rushed through our picture moments with the baby gator and pre-boat pic, but that wasn't a big deal for us. I'd do this again for sure. It was a great time.