We had a wonderful time learning to paddleboard, and our guide "Teal" was incredible. She did a great job explaining, working with us, and doing the heavy lifting. My only complaint was that the company decided to have the trip on a windy day after a flash flood the night before. It caused the river to be difficult to navigate. Because of the wind, we all got very tired, and Teal gave us the opportunity stop after only an hour. We took the opportunity, but it seems the company should have provided a partial refund. Other than that, it was a great trip.
Response from Host
Aug 2024
Thank you for your feedback. We understand that the windy conditions made your river trip more challenging, especially in the ever-changing desert environment. Despite the flash flood the previous day, the river remained safe, and we proceeded with the trip, allowing you to paddle on the Colorado River. Since the trip was completed, a refund was not possible, as we strive to honor our commitments to guests who travel from all over the world to join us. We appreciate your understanding and hope you’ll have the opportunity to experience the trip under more favorable conditions in the future.