Flyboarding was fun. Ok let's get to the reason why I'm giving them 2 stars. They texted me saying it was too windy and I need to reschedule and I was fine with it, had them reschedule for another day. since I booked it with Viator I couldn't cancel it or reschedule it was past the 24hr mark. I show up and they telling me they don't see me in their system, I showed them the Viator reservation and the guy was like it's past nothing we can do then I showed up the text message and he went and talk to his other buddy and they realized it was booked for $115 instead of $145 on their website so he came up to me and said he sees me on the schedule now but I gotta pay extra $50 for surcharge and marina taxes etc and I asked him explain that to me and he couldn't he didn't even know what that was he just said there's 'X' on it so that means it isn't include on the $115 I paid on the Viator app. I feel like they scam me out of that $50 but Flyboarding and the water was dirty
Response from Host
Dec 2024
Thank you for your feedback. The pricing and discount details are clearly outlined in the description to ensure transparency. Weāre sorry for any misunderstanding and appreciate your input as we work to make our offerings even clearer. If you have further concerns, feel free to reach out.