This was a disappointing Viator tour which I would not recommend. We have used Viator for our tours in the US and overseas…usually amazing experience, but this one I would not recommend.
Tour was to include: stops at Harvard, MIT, included in price was a boat tour, Prudential Center, and Quincy Market. There were additional upgrade activities we could purchase like private tour of Harvard with undergrad and going to observation deck at prudential center. Again these were optional upgrades in the description.
When we met tour operator in the AM he said we had additional costs that were now mandatory to pay for boat tour and prudential center. I had to spend the first 20 minutes of the tour contacting viator which they were not helpful only saying the would contact tour operator to try to get refund. Tour guide finally got a hold of tour operator and which they did confirm the boat tour came with our guide package. Tour guide said if we did not do “optional upgrade” for prudential center he would not take us to that stop.
Additionally, all tours we have taken with Viator the guide gave way more historical commentary. For $120 per person this was a glorified Uber driver. Tour driver was pleasant, but save your money and take some other tour!!!
Response from Host
Jun 2024
Dear, you chose a tour package, which does not include the fee of mandatory attraction. You need pay it when you join the tour. The only difference on the package is the fee is pre-paid or not.