Absolutely amazing from start to finish. So, this was a big-ticket item for my husband and I, but we wanted to do something really memorable for his 40th "do over" birthday. From start to finish, Maverick was amazing- the driver who picked us up was on time, and friendly and went the extra mile to make sure some late passengers were picked up. Our pilot's name was Jake, and he was so nice and easy going, he answered all of our questions and made sure our little picnic was nice at the canyon. The ride itself was incredible, the helicopters have so many windows that sometimes you can see straight down beneath you. I was a bit worried I'd get nauseous since I'm prone to motion sickness, but that wasn't an issue at all. Landing in the Grand Canyon was amazing. This may be a once in a lifetime experience for us, but it was worth every penny. I highly recommend Maverick.