The actual experience was out of this world, and Maverick Helicopters were very professional. Our pilot Dustin was very amiable, friendly but also very safety conscious, quite rightly. Unfortunately I cannot say that we had a good experience leading up to this point. I booked this experience through TripAdvisor who in turn used Viator to book with Maverick. In all of the information i received from Viator, the experience was due to commence at 11am with a pick up point at our hotel. At no stage did they explain that the flight would be at 11am and pick up at 9.40am. It wasn't until I replied to a missed call from Maverick to be informed that we had missed the pick up bus and had to make our own way there and if we were not there in 30mins we would miss our flight. Only after a very stressful run to the taxi point and journey to Maverick Helicopters, at a cost of $40, did we know that the Viator never tell their customers of the proper pick time. I would 100% recommend this experience to anyone, but not through Viator.
Response from Host
Jul 2022
We are very disappointed to hear about your experience regarding your hotel pick up and sincerely apologize on behalf of the third party company you had booked through. Thank you for sharing your honest review and we will surely pass these comments along to our Quality Assurance Team.
Kind Regards,
A Maverick Team Member