Terrible! i was set booked and paid for me and my husband to get married at the grand canyon. charge me $4,200 ask me the date & time i wanted & all was set for us to get married 3:00pm to get pictures under the sunset & fly back to Vegas strip & see the lights at night. lady tells me as soon as i get the email to call the number to confirm time for pick up. so as soon as i got the email i called to make sure when to be ready and they go on to tell me that they were completely booked, ruined my day completely, everything was paid set even the flowers i chose and she also put me on hold to make sure they pick me up at the time i wanted. Whats worse is that if i didn't call to confirm they wouldn't have told me that they weren't going to be able to do it & we would of sat outside like idiots waiting on them. Lady said to get refund & that would of taken awhile because of it being $4,200 or try another day. thank God we were able to set for the next day but 10 am i was very disappointed and upset, but i can say I'm happy i married the love of my life @ least that went well and the experience was amazing breath taken & out of this world, but the lack of customer service, the lack of communication with this third party not communicating with the actual people is bizarre how they can & will ruin your day. & only reason why i chose this because it was the only thing that kept popping up and the chapel directs number isn't there to call them directly only after dealing with Viator and paying everything is when they provide you with their number of the chapel that handling your wedding. Here is their direct number to deal with them directly instead of this 3rd. party: (702)384-2211