I booked this tour several months in advance. The advertised tour was for transportation from Las Vegas to The Colorado river, white water rafting adventure on the Colorado River, and a short helicopter ride out of the canyon. The cost was $649. I booked and paid in full.
When I arrived, I was told there is no helicopter available that day. the liability paperwork I filled out stated $99 would be refunded if the helicopter ride out was not available that day. After the tour, I contacted Lets Go Grand Canyon Tours about the refund, I was called names and hung up on. Safe yourself the time and aggravation of being charged for services not delivered. The company they drop you off at for the white water rafting is HUALAPAI RIVER RUNNERS. Book the river rafting adventure directly with them for $399.
The transport driver was great!
The HUALAPAI RIVER RUNNERS guides were absolutely fantastic!
Lets GO Grand Canyon Tours company is a fraud!
All this happened in September 2022. The owner of Lets GO Grand Canyon Tours said the helicopter rides still be listed on the website was a mistake, they stopped offering it 1+ years ago. It has been 3 months and the helicopter ride out is STILL listed on his website as part of this package.
Response from Host
Dec 2022
This young woman was needless to say, difficult. She is correct that the info is on my direct website. It is not on Viators. She is incorrect that anyone called names and after 15 minutes of explaining how it all works she still wanted to be refunded for a helicopter flight she never paid or was charged for. I told her if I had charged her for a helicopter flight I would gladly give her 90 dollars, not 99 as she states (actually $199). Sometimes in October their are discounts given by the Native Americans that I am not allowed to partake in. or am even aware of. It's not right but that's the way they've always done it for 30 years. I have not been offereing helicopter flights for over 3 years. I do offer it if they are flying to the customers if they wish to purchase the additional $199. The flights for 2022 had been cancelled since late April. The price they currently charge for adding a helicopter is 199.00 per person. 90 dollars is an antiquated price that she got from the Native American waivers as it's not listed on any site. We charge for the transportation. Our customers that want to self drive from Vegas will not return arrive back in las vegas until 11:00 at night. Using our flawless transportation for 13 years we get you back in town by 5:30 PM to 6:30 PM. This is what you pay for. Fuel is expensive. You could always self drive but you'll lose an evening in Las Vegas and risk driving home when extremely tired. This fine young lady could have avoided all of this negativitity and hateful rhetoric if she could understand the fact SHE WAS NEVER CHARGED $200 for a 6 minute flight. She kept screaming about $90 and wouldn't hangup until I re-imbursed the money. I concede that I did finally grow weary of her threats so I told her goodbye and hung up the phone. Some people are not able to be dealt with. Like I say, If I had charged her anythning for a service she did not receive I would gladly give her the money back as I don't get charged for the service. She's being unfair and infantic. Just a sidenote for all you would be Helicopter fans... It's not worth $200 dollars. It's a 6 minute flight vertically for 3,000 feet, not a sightseeing flight in any way. It is just an egress from the bottom to the top. We have not offered it for over 3 years as part of the package as it's gotten ridiculously too expensive and it's actual value to the package at that price is negative. We do a good job always have and always will. This year has been tough as the Native Americans are having a hard time finding employees so there is much less seating available. If you are planning on going this next year don't hesitate to book as if you wait too long, I guarantee you it won't be available. This young woman who had her father call me, was incapable of listening, incapable of understanding and was focused on money. It's a Shame as she only gave us 2 stars. She loved the tour and tipped her guide. She was only focused on her 90 dollars as opposed to saying I understand. Sad.