First of all it will take you for ever to find the place. Since we had ridden on a Segway before the person working there decided we did not need to see the safety video ( our 1st mistake). After he took us out to the garage to practice we went up to the top of the garage. He asked if we really wanted the haunted tour, told him yes and the he started telling us we really didn't! He had his back to me and for some reason I started having issue with the segway, tried to get his attention, but again he was to busy telling my friend why we didn't need the "real" haunted tour & I fell of the segway and hit the floor of the garage.. He just look at me at first laying on the ground, and said, I had a bad feeling about this tour, wish he hadn't taken us out!. Now I am not blaming him for the accident, but if maybe he had paid a little more attention to us instead of looking out across the parking lot he would have realized that I was having an issue. He did help me up and then told us gosh he was going to have to report this to the company ( don't know if he did or not as I never heard from them). He said he didn't know if we could get our money back or not! Then gave us the name of the hospital near to where we were. So now 6 weeks later, I have a $1600.00 ER bill and now having to have PT on my arm and shoulder. So after all of this, all I can say is try if you want but be very careful.