Every single guide was amazing! Bring cash for tips, because they are worth it. Even there on site staff was fantastic.
The place was a little crowded, but that just tells you how freaking cool this experience is for the entire family. Plenty of parking in the rear.
Equipment is new and safety is first. We had a tiny 9 year old and a large 6ā4 man in our family. Regardless of age and size, everyone caught on and was able to stand on the board. I promise even you can and should do this.