I had out-of-town guests who had never been to Naples before and thought this tour would give them a great overview of this wonderful town. Our experience was so disappointing that I question if I will ever do this activity again. As we went to board our trolley at 3:00, the driver Wayne bolted off the trolley and said "I just need a break." He came back on the trolley at 3:20 so already we were a little put off. On the tour itself, he had long, long periods of silence, hit 5+ curbs, made racial slurs of Asians, and kept saying how hungry he was. The topper was when he yelled out of the trolley at an Amazon driver at the Mercato who had stopped for a delivery. I was so embarrassed that I had brought my guests on this tour and if it wasn't for not wanting to make their experience worse, I did not go in immediately and demand a refund. I would appreciate a follow-up by the company.