The Hard Rock Cafe used to be a go-to restaurant for our family of five. However, our recent experience has completely shattered our trust in their commitment to customer safety. One of their most commonly ordered sides, the French fries, had its recipe changed to include eggs—a top 9 allergen—and there was absolutely no notification to alert patrons of this major change.
After repeatedly questioning our waitress about the safety of the meal we planned to order for our child with an egg allergy, it took three attempts to uncover that the fries now contain eggs. Only when we insisted on speaking directly to the chef did we learn that the recipe had been "recently" altered. The fact that such a critical change was neither reflected on the menu nor communicated to the staff is not just careless—it’s dangerous.
As a parent of a child with food allergies, I am appalled by this negligence. The failure to notify customers of such a significant change could result in life-threatening reactions like anaphylaxis. I urged the chef to ensure that any future recipe changes involving allergens be clearly disclosed on the menu, as this oversight could have had catastrophic consequences.
For a restaurant of this caliber, I expect far better. Transparency and accountability are non-negotiable when it comes to the safety of your patrons. This incident has left us unable to trust Hard Rock Cafe, and I hope no other family has to face such an unnecessary risk.