We did this tour this past weekend in Moab! First and foremost, you are bound to have a very fun time on this tour! Unfortunately we're not blown away by our tour guide and the frequency/duration of the stops along the way. We found the time we spent actually off-roading to be cheated due to the lengthy stops every ~10 minutes.
However, upon sharing our disappointments of the tour with the owner, Shon, we were pleasantly surprised by the genuine empathy and kindness he expressed. He listened to our disappointments, sincerely apologized, and went way above our expectations to make it right. This company is undoubtedly customer focused and deeply cares that every single person who goes on their tours has an INCREDIBLE TIME.
We will definitely be back to go on another tour with Moab Tourism Center!
Response from Host
Aug 2020
corbinn187,
We try to make customer satisfaction one of our highest priorities and try to make it right at the end of the days for all of our customers.
Thanks for choosing us,
Moab Tourism Center