This was my familyās first time on Segways. The instructor was thorough and friendly, knowledgeable a and professional. I had the misfortune of injuring my back the day before our scheduled tour. Even though they had no obligation to reschedule our tour, they accommodated my injury and pushed us back to the end of the week which while myself and my family to enjoy the tour. I would highly recommend them for beginners and Experience Rogers Lake. We will definitely be coming back!!