Unfortunately I’m writing this review because the company is not answering me,.. I didn’t actually get to take the tour.. here’s the story: I had a tour booked with SF Love tours last December... around 1 week before, I sent them an email requesting to cancel it, due to covid travel restrictions.. (California had just been shut down) got no answer. Then I talked to them on Facebook's Messenger, and explained how I needed a refund for the tour because I am from Brazil and am traveling back to my home country soon, therefore, there's no chance of going to California anytime soon.. and they answered promptly, saying it was no problem, they’d take care of it. Now, its been over two months, and I haven't gotten any answers about the refund, or anything else, and my messages and emails seem to be getting ignored. As much as I'd love to take the tour, it's just not gonna be possible anytime soon so Id really need my money back as it says on the company’s website that they did give refunds when we let them know in time.. which was the case. However... this was my experience.