I'll share an experience when it's a great one and this one is exactly that. From Bali, to email contacts, to text messages, to our Kayak Guide - Super J :) , to Zoltan, this outfit just shines in the area of getting it right. We enjoyed the pace, starting at the Hoover Dam, learning about the wildlife, the cafes etc ... I just couldn't have asked for more. The landscape is ripe with kayak outfits, but this one was unique and they made it perfect. No bull, nothing but great customer service. Perhaps next time the current and winds will blow the other direction? HHAHAHAHH