H6839HBjenniferw
Feb 2025
Weāve been on snorkel tours where the captain has maneuvered through rough water much more smoothly. The safety speech was rather lighthearted, sitting on the side on the pontoons with our toes tucked underneath a rope and holding onto the rope with our hands while getting sprayed in the face, didnāt feel super safe or was very fun. One person got sick and threw up. We didnāt see very many fish,only a couple of Turtles. Better use of your money to rent some snorkel gear and head to Poipu Beach!!
Response from Host
Mar 2025
Aloha,
We appreciate all genuine feedback from our guests, as it helps us continuously improve our tours. However, we are quite puzzled by your review, as it does not align with the experience we provide.
Our Whale & Dolphin Watching Tour is exactly thatāa wildlife viewing tour. We do not offer any snorkeling on this tour, which makes your comments about snorkeling, fish sightings, and renting snorkel gear at Poipu Beach entirely unrelated to our experience. It appears there may be some confusion or misrepresentation regarding which tour you participated in.
Regarding safety, we take guest well-being very seriously, and our safety protocols adhere to industry standards for rigid inflatable boat tours. While ocean conditions can vary, our captains are highly trained to navigate safely while providing the best possible wildlife viewing experience.
If you have any actual concerns about your experience with us, we would be happy to address them directly. Otherwise, we kindly ask that reviews remain truthful and relevant to help fellow travelers make informed decisions.