I should have known better. On September 2nd, I booked the All-In-One tour for Ketchikan on October 4th directly from Seaside Tours' website. The website clearly stated that children under 6 were free, yet I was charged $15 for my two toddlers.
When I contacted Shane to address the discrepancy, he promised to look into it. On September 8th, I informed Shane that two adults would no longer be joining the tour and requested a credit for their portion of the payment. However, my subsequent requests for a refund for the two adults and one child who couldn't make the tour and the original charge for the under six kids were met with complete silence.
Then, on October 3rd, we received news that our ship wouldn't be docking due to weather. I immediately informed Shane, but again, there was no response.
I've never felt compelled to write a negative review, but Seaside Tours' lack of integrity has left me with no choice. I urge anyone considering booking with them to proceed with extreme caution.
Response from Host
Oct 2024
You booked on our website pricing is different then Viator or trip advisor we charge less for adults an do charge for small children. Your ship canceled. Your refund was processed. It takes 7 to 10 business days to go through. Every customer who's ships canceled We give full refunds.
We do thank you for your review.