I want to start saying Thank you to Captain Jim, Jayme and Leah for their amazing customer service!
A day prior to this trip we had gone in a different tour which didn't go too well due to the lack of information and little to no customer service, therefore making our tour a sour experience, especially since I have 2 small children. I spoke to Manager Leah who was very sympathetic and apologetic about our negative experience and she made sure we didn't leave with a bad impression. She definitely took care of us with this Dolphin Watch and Snorkel Cruise.
Captain Jim went above and beyond for us. He was so nice, funny, personable and you can tell he enjoys what he does. Jayme was awesome, very attentive to anyone's need, she is also very knowledgeable and took time to answer all the questions my daughter had about the ocean.
The trip started with Captain Jim taking us to an area and we were able to spot so many dolphins! It was incredible and definitely a memorable experience. Then we went to another area to snorkel. This was that best snorkeling spot if you have little ones since there was no current and the waters were shallow, we saw crabs, lobsters and different types of fish, we even saw dolphins from afar!
Then just before sunset the boat was in a bad spot since there was an island in the way of the sunset, so Captain Jim went out of his way to move the boat so we could see the sun set into the water! We got beautiful photos! What an evening! It was just perfect!!
Definitely the tour and the quality of the service made this trip our highlight of our visit to Key West, for this reason this is a 5-star review!
It's all about taking care of the customers and making sure they are having a good experience, and that's what Captain Jim, Jayme and Leah did! Congrats!
Thank you again guys!!