We booked this Key West tour via with hotel pick up via Booking.Com 2 weeks prior to our holiday to Miami.
As after booking.com confirmed the details I received another email but from Viator with contradictory information to that sent by booking.com. It names Attraction4Us as the provider.
The day before the tour on 10th May I contacted Attractions4 us directly and was told not to worry. That we would be picked up Outside our hotel at said time.
Shortly afterwards, I received a WhatsApp from a rep called Laura A4Us that said they donāt pick up from our hotel and told us to be at a different one.
In the early evening, I received another email from Laura informing us that we will not be picked up and had to get the bus at Biscayne, Miami (not South Beach). That wouldāve cost us $40 to get there and same to return to South Beach.
I asked why they kept changing their plans. She had deleted a WhatsApp from 15:09 confirming the alternative hotel info. I had screen shot it though, just in case. In the end, I was told to be at the alternative hotel.
We were there from 06:14 to 07:15 but the Key West Express did not arrive to take us on our trip.
I have provided Booking.Com with copious information about Attractions4Us and the trip that never was and we are back in the UK now. Booking.Com have refused to reimburse us because Attractions4Us said they were there at 06:52 and we were not. That is not true and we feel cheated and robbed by Attractions4Us but equally by Bookjng.Com and Viator.
Caveat emptor: buyer beware. I think it is better to book directly in person with a tour operator in situ.
Ps, I have been travelling, vacationing, and going on excursions for 55 years and have never not been picked up before. The contradictory messages from Attractions4Us prior to the travel day game me a bad feeling in my stomach, that they would not turn up.
I was in a way not surprised but am very angry and feel completely uncared for or valued in any way.