Aloha, thank you for stopping in to visit and taking the time to provide us with your feedback. We are very sorry to hear that you were disappointed with your experience. We will be sharing your post with our leadership team and staff to provide retraining. We are committed to providing top quality tours & services and will work to make the necessary improvements. We'd really like to speak to you directly, so please email Wendy at
[email protected]. Again, we sincerely apologize for not meeting your expectations.
Mahalo,
Wendy
Ho`okipa Manager of Guest Relations & Quality Assurance