I had booked without transport because Lyft is comfortable for me. I had booked at 8:45 pm and should be there 30 minutes earlier to check. Said, Done. They kept me waiting from 8:15 pm to 9:28 pm. I was very angry because I had a show at the casino at 10 pm and was worried that I won't make it in time. They then offered me that they would take me to my show so that I don't have to wait for Lyft. Then I finally flew at 9:31 pm. No hello, no how are you from the pilot. Then I asked for his name. No answer. The pilot looked annoyed. I was sitting in the front. It was very tight and exactly 8:39 we landed. It wasn't fun at all. Save yourself the money. It's really not worth it. I have already made many helicopter flights into my life (NY, San Francisco) which were expensive, but much nicer. Never spent $100 badly so quickly. The bus that was supposed to drive me actually had to wait for other guests. He shouldn't have driven me alone. But it was already 9:44. I was really angry because my 10pm show couldn't get it like that. But the bus driver "All" still drove me alone. Thank you him and his character, I arrived at my show at 10:03pm. Without "All" I would otherwise have given 1 star. Thank you again "All" <3
Response from Host
Jul 2022
Shahin,
Thank you for your review. I note that you checked in at 8:23 PM for your 8:45 flight. You advised us that you had a show at 9:45. You stated that you departed at 9:31 and landed at 8:39. To correct you, the flight departed at 9:28 and landed at 9:38. We offered you a complementary ride to your show to save you time as well as for the inconvenience. Additionally you were seated in the front seat next to the window which would be very difficult for the pilot to hear or communicate with you. Pilots are required to stay on the control tower frequency due to the activity in air space as well as the fact that the helicopters are running. (Hot loading). I can assure you had he heard you or was not flying the helicopter,he would gladly narrate the sites. I would recommend one of our longer flights that allow our crew to share the sites. We appreciate your business and thank you for the review.