My only complaint is that I can't give 6 STARS! Bjƶrn took care of all the planning and preliminary details for us, including some helpful videos and a map of the kayaking area. He was super friendly and informative while texting back and forth during final arrangements, and even offered us a special discount I had missed during booking. The day before and even the morning of the actual event, he was always available to help if we had any needs... it felt like I bought the Vegas VIP Package!
Once we arrived, Don was on the beach with the kayaks ready for us to set off. They had snacks, (bananas, granola bars, crackers, and more) and 2 water bottles for each of us already packed up, and he even had dry bags and waterproof cell phone holders for us to use. The professionalism and commitment to detail was immediately obvious. Don told us that even though we had specifically booked a "non-guided" tour, that he would be on the water with us. We were his only group for the day, being mid-November off-season. Don made himself available to instruct where to go and what to do, and educate about surroundings and history in appropriate areas, yet totally unobtrusive and gave us plenty of space and privacy. If I had tried to describe what I want out of a perfect guide for my wife and I, Don would be the man. To top it all off, he took pictures of us together on the water that we NEVER would have been able to get by ourselves. Upcharges? Extra fees? Add-ons? NOPE! He sent them to us for nothing... just a value-added service of a company that actually cares that their customers have a great time.
We have hired hundreds of tour companies all over the world, but are usually disappointed in the level of service, overbooking, and general apathy of most companies. Only rarely have we felt the service worthy of spending the time to write a review and we only do so for what we consider 5 stars (epic) or 1 star (awful). EZ Kayak is the single company I would consider using when in the area. If you are reading this, and trying to decide which company to hire, stop reading and reserve your time spot!