Thank you for sharing your experience, and we deeply apologize for the inconvenience you faced. We understand how frustrating it must have been to wait for the guide and not receive a timely response. This is certainly not the level of service we strive to provide. Please reach out to us at
[email protected] with the name your booking was under, and we'll be happy to assist you further. We sincerely appreciate your patience and hope to have the chance to make it right. Thank you.