Connector46965807110
Aug 2023
Be careful ā this company is not reputable!!! Our girls booked this dance company and then their flights were cancelled due to weather, they tried to get a refund for the classes due to extenuating circumstances beyond anyoneās control. Calls and emails went unanswered, UrbanCowboy lied and blamed the dance venue for their unwillingness to refund money. We contacted the studio and were informed Urban Cowboy was given a full refund. It gets worse, they agreed to provide a partial refund for $275 and it appeared as pending on the credit card. Only to cancel the refund process. This is a company that has no overhead costs and because they have a glitzy name attract unsuspecting consumers. Our experience with every Vendor who looked at the sad circumstances beyond anyoneās control understood the situation -- a bachelorette party, only time all the girls could be away together before the wedding which was 8 weeks away -- made an exception, except this company. When you lie and renege on a partial refund, other potential customers need to be informed before they book your services. @urbancowboy is not a reputable company that you want to do business with.