Iām going to be honest hereā¦ I did eventually make it to the airport, but it was a giant hassle, and there was nothing I could have done to prevent it. I disembarked from a cruise in Los Angeles, and followed the instructions to call the number on my Viator ticket when I was ready for pickup. Nobody answered at two of the numbers, and at the third, I waited on hold for 10 minutes before anyone picked up. The gentleman on the line then told me they had no record of me being on the pickup list for that day. After I gave him the Viator confirmation number, he did find a driver to come get me and told me it would be 10 minutes. 25 minutes later, I called again and was told the driver was there looking for me. Now, they had my phone number all along, and could have easily texted or called me to find out exactly where I was standing, though I had told the operator on the phone. He told me the driver would call me. The driver never called, and I found him driving past us in the pickup area. After flagging him down, we had an uneventful trip to the airport. Now, for $129, I had all this hassle, when I could have just Ubered for $50. I paid the premium because I did not want to deal with the back and forth and craziness of trying to track down a driver. I would never do it again, and I want others to hear my experience so they can weigh the cost/value as well.
Response from Host
Sep 2022
Iām verry sorry to hear that you have a hard time to locate your driver.
At RapidShuttle we proud ourselves to always do our best to ensure our guests
have a pleasant and professional experience. Based on our report and GPS data for this incident,
the driver was on location for almost 35 minutes, in addition the driver and the dispatch attempted to contact several times, but all we got was your voice mail.
Please understand that there is 100, s of passengers waiting for their ride at that location, and only 5-7 vehicles are allowed in there. Any additional vehicles cannot wait there, they need to go around in the loop and comeback. Thus, the reason we provide all our guest with their assigned vehicle information so would easier for a passenger spot the vehicle than the driver spots the passengers whom he/she never saw before.
In regard to UBER; they and companies like it are not allowed to pick up inside the port. Passengers need to take a shuttle and or walk to a location outside the port.
Nevertheless, we are very sorry to for your experience with our service, and we are willing to provide with a complimentary transfer next time you are in town. Please, contact us via email to
[email protected].
Sincere regards,
Lidia S.
Guest Services.
RapidShuttle Tours and Transfers.