Where to begin...First I would rate this operator a "0" not even a "1" star. My family and I decided to use this tour operator as we had 10 people 2 Senior Citizens and 3 children so that we can cater our tour per the likings of the group.
The operator was shady to begin with on the phone when I reached out to them on where the pick up and drop should be. I still caved on meeting him at his meeting point. I asked what kind of vehicle we would be riding in. He stated it is like a bus not a 15 passenger van. Which is what I wanted as my mother had recently had both of her knees replaced. Lateral movement is difficult, and getting on and off would be difficult as well. He assured me up and down that the vehicle will suit our needs. I asked to take a few things off the list of things that he had on his tour, and and something else. He said he couldn't although the advertisement states he is flexible. To add Griffith's Observatory and remove Santa Monica Pier and Venice Beach he wanted an extra $220 cash. Which again I agreed to.
The day before the tour, we confirmed all that was discussed above including time, and we were on our way the next day. I found parking couldn't see him. Turns out he shows up in a beat up 1990's Dodge Ram 15 passenger van. I looked at the van and immediately stated that you claimed that you had a newer bus like vehicle. He then stated this is what he has and that we had to take it or leave it. While talking to him, there was a stench that was unbearable. He looked like he just rolled out of bed pants were stained and wore a white company T-shirt over a normal shirt and and a worn out cap. I immediately realized that this was going to be a bad day if I caved in again and told him I did not want to proceed with the risk of a dangerous vehicle and a smelly tour guide. I immediately told him we would not proceed, he then took off in a hurry. I have pictures of the van he showed up in with the license plates to confirm. And a video depicting how he drove off.
If you are looking for a tour guide to provide you a nice tour of LA and Hollywood, this is not the guy!!!
Response from Host
Dec 2024
We are surprised at your review which you refused to take our tour and contains information that is not true. We have excellent tour guides and the one you were going to take the tour with is highly regarded. We have excellent custom tour vehicles air conditioned with comfortable seating. We hope you have a better experience next time.