I wish I could give them 0 star. Our hotel agent booked a reservation for dinner cruise with this company. When we arrived in the afternoon, they told us our reservation was actually put on the morning on their system. They called to reconfirm the time with us the day before our reservation, but we didnāt answer it.(we were on the other island and no signal.) So we lost our spot for the dinner cruise. Even we have the voucher with the time on it, we still need to reconfirm. (They said like its our fault)They said it is the hotelās responsibility and the voucher is provided by the hotel, they aBut the hotel agent made this reservation with them in front of me, I clearly heard he said it was dinner cruise to this company. And they said the only thing they can do is reschedule another reservation for another day. We drove 2 hours from our hotel and wasted a whole day in Hawaii. A bloody lesson, STAY AWAY! THIS COMPANY AUTHORIZES HOTELS TO MAKE VOUCHERS TO THE CUSTOMERS. THEY JUST PASS THE BUCK TO HOTELS WHEN SOMETHING WRONG HAPPEN TO HOTELS .VERY SUPER IRRESPONSIBLE .