Sorry to say but this was the worst experience we’ve had so far! Paid for a Parasailing excursion for a 10:40 pickup time. We waited ten minutes or so before the hotel concierges contacted H2O sports only to learn that they changed our reservations to 12:40 pickup. After we complained about it, they decided to send transportation to pick us up but by the time they would arrive and get us to the location we would still have to wait until after 12:40 for our start time. We waited for a total of 1 hour for transportation. At this point we realize that this would interfere with our other plans we’v made later that day. When talking with H2O sports representative who was unapologetic and told me we would have to call back tomorrow to request refund with manager. I was not a happy camper! However, I called the manager the next day and to my surprise she was empathetic and sorry about the mixup and apologized. She immediately said she would put in a refund request right away!