We booked this trip with much anticipation. I have always wanted to drive the PCH and see the sights there. There were four of us on this trip and three other groups joined us. Total people touring was 12. Of the four parties touring, all but one had some issues before the tour ever began. We were the first to board and we noted the van was not handicapped accessible. We had called the tour provider Extranomical Tours prior to booking to confirm that it would be and that there would be a space to store the scooter one of our party uses. We called again two days before the tour to check. Both times we were assured we were on a handicapped bus and there would be adequate storage space. On the day of the tour, the driver refused to allow the scooter to be boarded, saying no one had told him, and we had a full bus. He refused to call the tour provider to try to accommodate us and his attitude was Do it my way or get off. He actually repeated over and over Nothing I can do. Another party on the bus had requested a translator and none was provided. Same response from the driver. A third group had been told and had written confirmation of a specified time and location, but he came very close to leaving them when he was at the appointed place 15 minutes early. He berated them as they boarded.
Once on the road, the PA system I. The bus was not working properly and the people in the back could not hear. He was rude to those passengers, asking if they had a hearing problem. They did not. When he finally conceded the speakers on the bus were not working, he refused to talk louder. He stated, Nothing I can do about it repeatedly.
It was apparent to all on board that he was rushed and impatient with everyone. He drove 75-80 miles an hour, even though it was a rainy day. He hurried people and lectured them at each stop. He took several , shortcuts, and never gave enough time for us to explore in Monterrey or Carmel. Originally, he said we would have about 2 hours in Monterrey, but we only had about an hour and 15 minutes, He parked far away from the eating establishments on Cannery Row, and refused to let us out by them. By the time we walked our mobility impaired friend down the street, we didnt have enough time to eat and get back to the bus. He shrugged when we told him. At the Same stop, he chased a family down and fussed at them for going to the bathroom as he was ready to leave. He rushed and lectured constantly, urging people to hurry.
His commentary on the sights was repetitive and boring. He seemed to take no joy in his subject as the best tour operators do. As stated,
Much of what he said could not be heard by half of the passengers.
On the actual coast, not including Monterrey and Carmel, we only stopped twice: Once at a small restaurant for a bathroom break, and once at Bird Rock. The rest of the PCH went by fast, given his speed.
Of the whole trip, we were on the coast for less than half the time. The rest of the time, we were inland among farming communities, or on the freeway coming home. The trip lasted about 9-10 hours advertised at the time we booked as 12 hours, and we spent 2 hours in near standstill traffic on the way home and in SF dropping people off.
The scenery was beautiful, just wish I could have really enjoyed it.