EscapeArtistsOnBikes
Sep 2024
To my fellow wheelchair users, Mystic Seaport is NOT wheelchair accessible. There are about three relatively brief stretches of paved paths which are good, the rest are decidedly not ⦠Far too much gravel, cobblestones, bricks, uneven sidewalks, and sudden drop-offs. There are many small, old historical buildings. Would you like to see whatās inside? Well, you canāt. Most of them have steps, no ramps, no access.
I use a motorized chair which can be disengaged and pushed. My state of mind here varied from briefly relaxed to nervous and terrified. Thereās a reason they charge wheelchair users half price. My husband and I enjoyed a nice quiet lunch there but the effort in getting there and then back to the exit wasnāt worth it. I left this place feeling upset, anxious, disappointed, and in pain from all the jostling.
If youāre looking for a fun, entertaining, fully wheelchair-accessible place nearby, go to the Mystic Aquarium instead. Youāll feel accepted and welcome. A 100% better experience!
Response from Host
Oct 2024
Dear EscapeArtistsOnBikes,
We are sorry you had difficulty getting around on our campus. At Mystic Seaport Museum, we are making intentional decisions to expand accessibility for guests with mobility challenges and have made significant improvements over the last decade. Examples of this include paving the north part of our campus, building a ramp for access to the steam ship Sabino, adding numerous ramps to the 19th Century buildings and installing a wheelchair elevator to the vessel LA Dunton. We are also expanding our campus by building a wheelchair accessible boat hall scheduled for completion in the fall of 2025.
As you mentioned we do offer half price tickets for those in wheel and their accompanying guest. We have also improved how we communicate to guests with mobility issues by training our front of house staff to help set guest expectations before they buy tickets. We have also added an accessibility page to our website and updated our Map hand-out which highlights buildings with stair access. The majority of our buildings, 36 of 50 are accessible at ground level or by ramp. Since most of the vessels and buildings on our grounds were designed and built in the 1800s we certainly acknowledge we have more work to do and appreciate your candid feedback. At Mystic Seaport Museum we stand by each admission ticket we sell and if you would like to discuss a refund or if you would be interested in complimentary tickets to the Well's Boat Hall in 2025, please reach out to me at
[email protected] and I will be happy to make arrangements for you.
Respectfully,
Gabriel Gresko
Director, Visitor Services