I had purchased 2 Groupon tickets for the June 22nd, 7 P.M., Wallingford Ghost Tour about a month or so before this date. Excitedly, I looked forward to the day that I could go on this tour with my boyfriend. Sadly, the day of the tour, I was not able to make it due to a death in the family. My cat had died. Soon afterwards, I sent Jessie an email. This is the response I got from him.
Sorry!
The tour tonight started at about 7:15, with the aim to not keep those who had come earlier waiting. You can reschedule to any open tour. Please let me know when you would like to reschedule.
Jessie Simpson
Manager
Ghosts of New Haven & Wallingford
So, I emailed Jessie back on 6.24 about wanting to be rescheduled, how I had tried to do this via their website, but it not being allowed as I assumed they saw my Groupon ticket as already used:
Jessie,
I had a Groupon voucher to use for this past Saturday's tour. Due to death in my family, I was not able to attend. I tried, but I just was not able to, and I did not think I was going to make it by 7 p.m. Am I able to somehow re-register via you since I was not able to use the Groupon voucher for Sat?
I tried doing this online at your website, but it seems it does not allow it. I suppose your system sees this as used.
Please advice,
Heidi
I then received this response from Jessie:
In short, yes, the system sees the voucher code as used. If you give me the names of your entire group, however, I can manually move your reservation to another tour. You can see the availability of tours on our website.
Please accept the condolences of Ghosts of New Haven & Wallingford for your loss,
Jessie Simpson
Manager
Ghosts of New Haven & Wallingford
On June 25, I emailed Jessie again about wanting to be rescheduled for the July 6th tour. Never received a response. On June 29th, I re-emailed Jessie about the status of my wish to reschedule for July 6th. Never received a response. Then, on July 5th, I get this automatic email from Ghost of New Haven:
Dear Steven,
Our records show that we have not received your payment of $0.00 for The Wallingford Ghost Tour - July 6, 7:00PM.
Please visit View Your Payment Details to view your payment options.
Sincerely,
Ghosts of New Haven
So, I respond to this email asking what was going on as I never heard back about being scheduled for the July 6th event. Never got a response back. I then called their # - 203-747-8BOO (8266), leave my name and number, but never get a call back. On July 6th, I get the same automatic email sent to my boyfriend, Steven, again.
So, in short, this company is horrible. It outright lies to its customers about getting them rescheduled, thus their display of sympathy is clearly a lie. They disregard emails sent to them, do not return your calls, and this all just displays terrible business ethics.
I probably would have been a good customer for I would have told friends to take this tour, but after being disregarded as a customer, I certainly will never again buy any Groupon tickets for an event held by a company that has been clearly depicted as "leaving much to be desired". Save your money and instead go on some ghost tours held in New York.