Absolutely terrible! Lost out on $1,000 for 8 of us! Through no fault of our own! A fatal RTA happened and made traffic at a standstill causing us not to make it.Telephoned company before it departed to say we were not able to make it on time and could we swap to another evening. Only to be told No and not refundable!! Even if we could have lost out on paying for meal $30-40 we wouldnāt of minded but to take $1,000 is ridiculous. What a terrible company!! I will make sure that social media knows for people who are to travel to New York!
Response from Host
Dec 2022
Hi - Thank you for notifying us regarding this situation. Weāre incredibly sorry to hear about your experience, and we would like to investigate the situation further. To do so, please contact us via phone 800-459-8105 or chat with us at www.cityexperiences.com to connect with a member of our team. Thanks for your time.