I bought a 4 hour tour/sightseeing package for Niagara Falls, "Maid of the Mist." I never been to Niagara Falls and didn't know the schedule for Maid of the Mist tour. The day of the tour, the tour guide said my tour has been upgraded to a full 4 hour walking tour and instead of the Maid of the Mist, I'll be going to the Cave of the Winds. I immediately called the company, they apologized for this mistake, and they acknowledged the mistake but refuses to give me refund. I had my bank stop the payment.
Response from Host
Jan 2022
You had a private tour guude there and you did not want to go on the tour nor go to Hardrock cafe. If you at least started the tour you may have had the best time. As explained the guude was there and you canāt change your mind this is their full time jobs and the guude did not do any other work since they were committed to do a tour for you.