After a very frosty check-in, we waited past our appointed departure time. After we got out to the place where they took us, it seemed very disorganized in getting people into the water and to their rickety flotation apparatus. For as many people as they had on this trip, there should have been another set of "boards and lights". We saw a total of 3 rays. The guides were not at all helpful with the inexperienced people - and were more about talking to each other than helping the guests. A few years ago we booked with another company that went out of the main harbor and it was a much better experience...saw tons of rays and plenty of room with their rings. Do your research people! Pay a few dollars more for a better experience.