Hello,
We sincerely apologize for the inconvenience and disappointment you experienced during the Night Tour of Seattle. Your feedback is important to us, and we regret that the tour did not meet your expectations. We understand the frustration caused by the absence of the double-decker bus and the uncomfortable conditions on the tour, as well as the lack of responsiveness from our customer service team. Please know that we are actively investigating these issues to address and rectify them promptly. We value our customers and aim to provide a memorable and enjoyable experience for everyone. If you have any further concerns or comments, please don't hesitate to contact us at
[email protected], and we will do our best to assist you. Thank you for bringing these matters to our attention, and we hope to have another opportunity to serve you better in the future.