O9863IQcourtneyp
Nov 2024
I urge you to find another company to guide you. We filled out our waivers and had an uber drop myself and my 3 friends off where the directions said. We got there a little earlier than we were supposed to. We waited and waited and no one showed up, so we called Greg to see what was going on and it was then he informed us that he had cancelled on us yet he DID NOT LET US KNOW. He swore he sent notices of canceling yet we received none, not even a phone call to follow up. He left us stranded a mile away from anyone or anywhere. So we walked up to the state park where the park ranger informed us they have been HAVING A LOT OF ISSUES WITH THIS company ABANDONING people out there and canceling without notice. A family the weekend before had also been stranded according to the park ranger. It was handled very unprofessionally by Greg who couldn't even follow up with an actual confirmation of the cancelation. We are from out of state and like the ranger said this company has an obligation to not be stranding people out there like he did and yet there we were. I would suggest finding any other company but this one to use. From the sounds of it they are getting very close to not being able to operate out of the area due to their failure to properly operate their company or communicating with the parks and guests. 0 OUT OF 10
Response from Host
Nov 2024
There are many reasons a tour must be canceled, most are out of our control. This year alone we have had forest fires, massive flooding, and multiple hurricanes. As soon as we know a tour must be canceled we text and email all participants using the contact information given to us at the time of booking. If you booked through a third party, we contact them and it is that third party's responsability to contact you. (they do not give us your contact info) If you use a different cell phone on vacationthan the one you used to book, you won't receive the notice.
We have been safely operating out of French Landing since 1995 and have guided thousands of tours since then. No one has ever been abandoned or left behind. We have had no negative interactions with any park staff or guests.