I have continually reached out to Go Port for a refund as a result of our NCL Cruise being cancelled on March 14, 2020. All the cruises shut down but I was in Port Canaveral ready to stay overnight, including car parking during the cruise and transfers to/from the hotel to the pier. I called on 3/13 and cancelled. The package was prepaid.
I got an email that they received my refund request. I sent massive emails and letters looking for a refund but no response. I even opened an inquiry with the BBB who responded that they advised Go Port to refund my monies. STILL NOTHING!
How can a company keep monies for services not received?
It's a New Year and I am going to get everything owe to me and Go Port is on the top of the list!