Ship port is crazy unorganized. Called several times for the pickup once we had our luggage. Not one professional driver had a sign with the name on it. After several attempts, the manager actually left the office to connect us with our driver. For the money, I want luxury, service and convenience.
Response from Host
Jan 2025
Dear Client,
Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and inconvenience you experienced at the ship port. Having to make multiple calls and not finding a driver with your name on a sign clearly falls below the standard of service we strive to provide.
We understand that for the price you paid, you expected a more seamless, luxury experience. Your comment about the manager having to leave the office to help you connect with your driver highlights an area we need to improve. We will review our procedures to ensure proper signage and coordination, even in the busiest and most challenging port environments.
We genuinely appreciate your feedback, as it helps us identify what needs to be enhanced. If you have any further concerns or would like to discuss this matter more, please reach out to us directly. Thank you again for your patience, and we hope you’ll give us an opportunity to provide you with a much-improved experience in the future.