I do not like to give bad reviews and this is the first one. I feel I should write this for other people to be aware of. I booked this combo tour at 10.30am. We went to Juneau on the 2nd week of May and traveled from Ohio. On the tour day, I woke up almost 9 and had 3 missed calls and a text at 8.30am saying the bus is leaving soon, are you on your way. I called back and found out the tour I booked was moved to 8.30! They said they tried to reach me a the past few weeks. I DID NOT get any call or voice mail from Juneau Tour. I did check my email and junk mail daily and did not see anything. I checked my junk mail again and found one email sent me 2 days prior to the tour day. The email didnāt really say tour changed to 8.30, just said update confirmation and I had to scroll all the way down to see the time said 8.30. If you didnāt pay attention, you could have missed it easily. I really disappointed the way they handle the tour changed. At least, I thought they should have called me and left a voice mail. I could have made it! It was very quiet at Juneau on that day and I though the tour didnāt have many people booked. So they squeezed all tours into one on that day. For travelers who come from far away and this might be the only chance they could experience whales and glaciers. Itās just unexceptionable to me. I included the email they said they sent out to notify the time change. I just canāt recommend this tour to any one based on my experience with the tour.