Just took this tour in August 2019 while on a cruise with the Ruby Princess. There were four of us in our group. Communication before the event was clear and finding our tour group was an easy ten minute walk from where the cruise ships dock. Great narrated bus ride out to where ship boarding occurs. We had an AMAZING day of whale watching! I really liked having reliable transportation to Mendenhall Glacier as well! The tram for picking up at the end of our sightseeing day at the glacier was well marked and there was plenty of room on the bus, even thought it was a VERY busy port day in town.Side note- these folks worked like crazy to get me out of a jam. I had accidentally booked half of my group for one day and the other other for a separate day! Totally panicked, I called the local operator who was kind, patient and bent over backwards to make sure we could all get on the tour together! Outstanding local customer service!