First and foremost, Iām not even the type of guy to post a bad review but this company earned this, on Tuesday June 13th I called to make a reservation for a ride from my house to Midway Airport for my upcoming international flight. We agreed on $160 and set the reservation for Thursday, June 15th at 13:30 or 1:30 because my flight leaves at 16:00 or 4pm. Come Thursday, 1:30 the driver wasnāt outside my home as agreed. So I thought maybe heās running a few minutes late no big deal. At 1:40 the driver was not at my house, and I havenāt received a call from dispatch letting me know what was going on. In the initial phone call regarding the drivers absence, at 1:40 pm, the dispatch representative assured me he was 15 minutes away, so I waited. When 15 minutes had passed, I called the company again and I was told he was 11 minutes away, the dispatch representative told me the name of a road that I was familiar with. So I waited another 10-15 minutes, at this point I I received no explanation of what happened, and why Iām not on my way to Midway. The driver finally arrived at around 2:15-2:30. The āstoryā I got was that āsince the vehicle is runs on diesel, the gas card that we use only works at select gas stations, so I had to drive to find the nearest diesel gas station to fill it up to pick you upā I find that completely ridiculous, a multi-million dollar company doesnāt have a gas card that they can use anywhere. But okay, the driver was kind enough to load and unload the luggage and help us into the Sprinter. The journey to Midway airport was about an hour long. Keep in mind the plane leaves at 4pm. We get there at 3:30pm. We ended up missing our flight, which tickets costed me around $8,000. Thankfully, I negotiated with airline and they let my family jump on the next flight. However that accommodation, costed me additional $500 out of pocket. I called M&M about this and they initially seemed helpful, I spoke with someone named Brian. He assured me that I would get a refund. I told him the refund is the only the beginning of what I require. Brian said he can only grant the refund, and that anything more than that he would have to speak with Muhammad, the General Manager. Which I understand, but after speaking with Brian the company went out of their way to ignore me. I called several times to speak with Mohammed and the representatives refused to transfer me to Muhammed until I tell them why Iām calling. Keep in mind this is like the fourth or fifth time Iām calling and I have to go over the story I just shared with you every single time. Itās astonishing that a company doesnāt keep notes on customer communications. I have yet to hear from anyone about my reimbursement. Iām now considering other options but for now, I would NOT recommend that you do business with the. ZERO STARS, They just want your money. They donāt care about you as a customer.