I would not recommend this service, it is basically a glorified uber at a very expensive price.
1) The service stated Airport "Meet and Greet", this normally means a person standing outside luggage claim with your name. This was not the case there was no one there, I had to send a message to the driver to tell them I was ready, the driver then even asked me in which terminal was I, they had my flight information they should have known that. He then proceeded to tell me to go to a specific exit where ride shares are picked up.
2) It took the driver at least 10 minutes to then get to where we where, if I have to message the driver and then wait 10-15 mins for pickup how is that different and requesting an uber and waiting then the 10-15mins for normal pickup?
3) The SUV was significantly dirty, not something you would have expected on a "premium" service.
Overall the service was just basically an uber service at 4x the cost.
Response from Host
Sep 2024
Dear Rogelio,
Thank you for sharing your experience with us, we take customer feedback extremely seriously and we were very concerned to read about your bad experience.
We will start an investigation for your case.
Once again, please accept our apologies for this situation.
Best regards
Transferz Team