As a Travel Agent and also traveler with clients, I arranged for a Van to pick up 11 passengers from Airport to Hotel in New Orleans through Viator Tours. When we arrived, the young lady (driver) was very nice, however there were only 10 seats in Van! One of the wives had to sit on her husband's lap for the 30 minute ride to the Hotel. This is not acceptable. If we were ever stopped by police, we would have been in trouble. The young lady was very nice but couldn't answer why there was room for only 10 people. Also she had a very small stool to get off van and one of the men, missed the stool, fell on curb and scrapped both knees and elbow. not a pleasant journey or beginning of a vacation!