WORST private transfer service I have ever had. They did not pick us up on time, we had to wait 30 min , called the office x3 not very helpful. The driver was horrible! Was just about to hire another company and pay x 2 for one transfer from airport to hotel when the driver showed up. What a huge disappointment, we had a driver through Viator in NYC that rocked it, and for work I use a service all the time so I have alot to compare to. WORST WORST WORST from every aspect. Not showing up and waiting for us , to office folks were not helpful or understanding, somewhat rude, and then to get the driver we did, telling us we had to pay cash for the toll road , was not informed about this and we did not have the right change so paid more than what the toll was . HORRIBLE EXPERIENCE. Never again.
Response from Host
Nov 2019
Dear aseider,
We are sorry and we apologize for any inconvenience caused to your party. Please provide us your trip details, via our website at: www.carmellimo.com & choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.