Our driver was fantastic! He showed up quickly, was very pleasant and even showed us sites on the way. Very good transfer.
Viator broker your ride out to Carmel limo or ING limo Who on pick up demand 24 for toll and airport fees.Had a call 24 hours pick up to tell me to get the cash ready with the voucher. I asked for a breakdown of the cost which they said again toll and airport fees. On arrival to DC I had to call them to let them know Ive arrived even though they had my information. Waited some time outside the airport, as soon as I got in the car he asked for the money! Then proceeded to drop us on a main road at the back of the hotel, we didnt have a clue where we were!
Return journey same, phone call telling me to get 24 ready I asked how much the toll was he said 4 I asked what the surplus was for he said it was gratuity! I said isnt gratuity discretionary he replied yeah but 20 is expected. So I a clarified that all should be charged is 4 and a gratuity that I choose to pay for good service. He said yes.
I get picked up, driver refuses to leave without his 24!! I told him that I spoke to the office who told me it was 4 he told me to ring the office. Spoke to a woman who was rude! And told me if I didnt like the rules then To get out of the car and find alternative transportataion! Seriously! After paying for the transport already! So once you pay for the transfer expect to pay 24 for toll and gratuity whether they give you a good service or not! I didnt have a receipt for the money given either. Will not sure again! Could get an Uber 66 cheaper.